Terms and Conditions policy

At The Adventure of Writing Publisher, we strive to ensure your satisfaction with every purchase made on our website. These Terms and Conditions Policy outlines the guidelines and procedures for refunds and returns. Please read this policy carefully before making a purchase.

Change of mind within 14 days. If 14 days has passed since your purchase, we can’t offer you a full refund or exchange.

Acceptance of Terms

By accessing and using the website, users agree to comply with and be bound by the terms and conditions outlined in this policy.

Intellectual Property

The website and its content, including but not limited to text, graphics, images, and logos, are the intellectual property of the publisher and are protected by copyright laws.

Users are prohibited from reproducing, distributing, or modifying the content without explicit permission from the publisher.

Product Listings and Descriptions

The website may display information about books, including titles, descriptions, prices, and availability.

The publisher strives to provide accurate and up-to-date information, but can´t guarantee the completeness or accuracy of the product listings.

Ordering and Payment

Users may place orders for books through the website by following the designated process.

Prices displayed on the website are in the specified currency and do not include applicable taxes or shipping fees.

Payment methods accepted, such as credit cards or online payment platforms, are specified, along with any additional terms or conditions related to payment processing.

Shipping and Delivery

AW Publisher will make reasonable efforts to process and ship orders in a timely manner.

Estimated delivery times are provided for informational purposes only and may vary depending on the destination and shipping method.

The user is responsible for providing accurate shipping information, and any additional charges or delays due to incorrect information may be the user’s responsibility.

Europe: Standard delivery (5-7 working days)
International: Standard delivery (7-14 working days)

Refund Eligibility

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 14 days of receiving the item. We will assess the situation and provide instructions for returning the product.

Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please notify us within 14 days of receiving the order. We will rectify the situation by arranging a replacement or issuing a refund.

Returns and Exchanges

Change of Mind: We understand that circumstances may change, and you may want to return a product due to a change of mind. In such cases, please contact us within 14 days of receiving the item. Return shipping costs will be the responsibility of the customer, and the item must be returned in its original condition.

Eligible Returns: To be eligible for a return or exchange, the product must be unused, in its original packaging, and accompanied by proof of purchase. We reserve the right to refuse returns that do not meet these criteria.

Return Process: To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide any necessary instructions or forms.

Refund Process

Refund Method: Approved refunds will be processed using the same payment method used for the original purchase. In certain cases, we may issue store credit or offer alternative refund options.

Refund Timing: Refunds will be processed within 10 work days of receiving the returned item. Please note that the time it takes for the refund to be reflected in your account may vary based on your financial institution.

Non-Returnable Items: Certain items are non-returnable and non-refundable unless they are damaged or defective. These items may include but are not limited to digital downloads, e-books, personalized or custom-made products, and items marked as final sale or clearance.

Customer Support: If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team. They will be happy to assist you and provide further guidance.

Updates to this Policy: We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically before making a purchase.

Contact Us: If you have any questions or require further clarification regarding our Refund and Returns Policy, please contact us at sale@awpublisher.com.

By making a purchase on www.awpublisher.com, you acknowledge that you have read, understood, and agreed to the terms and guidelines outlined in this Refund and Returns Policy.